Pure Turf Website

Privacy Policy

Effective Date: 1/1/25

Pure Turf LLC is committed to protecting your privacy and handling your information responsibly. This Privacy Policy explains how we collect, use, and share your personal information.

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1. Information We Collect

We may collect the following types of personal information:

  1. Contact information, including your name, email address, phone number, and mailing address.
  2. Information you provide when requesting services, filling out forms, or communicating with us.
  3. Website usage data, including IP address, browser type, and browsing behavior collected through cookies and analytics tools.

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2. How We Use Your Information

We use your information to:

  1. Provide the services you request.
  2. Communicate with you about appointments, services, and account-related updates.
  3. Send promotional messages, special offers, or company updates (where permitted by law).
  4. Improve our website, services, and customer experience.

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3. SMS / Text Messaging

Pure Turf LLC sends two types of text messages to customers who opt in: transactional messages (account, appointment, and service notifications) and marketing messages (promotions and offers). Each type has its own separate opt-in, and you will only receive the types you opted in to.

  • Information collected will not be shared with third parties for marketing purposes.
  • Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
  • Message frequency varies.
  • Message and data rates may apply.
  • Text START to subscribe, HELP for help, or STOP to opt out at any time.

How we share information with service providers: to deliver our services, we share the information you provide with service providers that work on our behalf, such as our CRM (customer relationship management) system, our field service and scheduling software, and our text messaging and phone providers. These providers use your information only to perform services for Pure Turf LLC, such as recording your requests, scheduling and completing your service, and sending the messages you opted in to receive. They may not use it for their own marketing.

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4. Sharing of Information

We may share your information with:

  1. Service providers that help us operate our business (such as CRM systems, scheduling platforms, or communication providers).
  2. Legal authorities if required by law, regulation, or legal process.

We do not sell your personal information.

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5. Data Security

We implement reasonable technical and organizational safeguards to protect your personal information from unauthorized access, disclosure, or misuse.

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6. Your Rights and Choices

You may:

  1. Request access to the personal data we hold about you.
  2. Request corrections or updates to your information.
  3. Withdraw consent for marketing communications at any time, including opting out of SMS or email messages.

To make a request, please contact us using the information below.

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7. Updates to This Policy

We may update this Privacy Policy periodically. Updates will be posted on our website with the revised effective date.

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8. Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact us:

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Pure Turf LLC
445 Atlas Drive
Nashville, TN

[email protected]
(615) 785-1849

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By using our website or services, you agree to the terms of this Privacy Policy.